Most of us have been on hold and heard a pre-recorded message asking us to consent to call recording for training purposes. However, the benefits of a good call recording system extend far beyond training.
Customer disputes can arise in any business, and these often stem from a simple misunderstanding whilst on the phone. With a good call recording system, you can easily trace the source of any misunderstanding and use it to resolve a dispute before it escalates out of control. Human error is almost inevitable; salespeople can mistype any customer detail at any moment, for example. But monitoring your customer calls ensures you have a clear record of what has been said, should you need it.