Unified Communication Experts

RSS

Welcome to a Unified World

Mar 5

Call Recording and Legalities

lloydsip:

imageMost of us have been on hold and heard a pre-recorded message asking us to consent to call recording for training purposes. However, the benefits of a good call recording system extend far beyond training.

Customer disputes can arise in any business, and these often stem from a simple misunderstanding whilst on the phone. With a good call recording system, you can easily trace the source of any misunderstanding and use it to resolve a dispute before it escalates out of control. Human error is almost inevitable; salespeople can mistype any customer detail at any moment, for example. But monitoring your customer calls ensures you have a clear record of what has been said, should you need it.

Read More

Siemens Hipath users can upgrade to UC and OpenScape Business

lloydsip:

image

OpenScape Business as an upgrade path protects the investment of existing Siemens Hipath users allowing them entry into full Unified Communications

Once upgraded your new OpenScape Business system offers SMB enterprises the answer to their demands in one solution, providing the easy way from Voice to UCC, from hybrid TDM to full IP, including Web Collaboration, voice and fax message boxes, notification service, mobility, a Multimedia Contact Center and presence status functions. As a standalone system for up to 500 subscribers and in a networked environment up to 1000 subscribers.

Read More

What is WebRTC?

lloydsip:

image

What is WebRTC?

WebRTC is a free, open project that enables web browsers with Real-Time Communications (RTC) capabilities via simple JavaScript APIs. The WebRTC components have been optimized to best serve this purpose.

The WebRTC initiative is a project supported by Google, Mozilla and Opera.

Read More

Staff Mobility benefits with Unify OpenScape

image

One element of Unify’s Openscape Unified Communications Solution allows users to benefit from working anywhere. Here we highlight the benefits to users on the road, users away from their desks in the workplace and homeworkers.

Read More

Unified Communications and Customer Retention

image

No SMB can afford to lose a customer because it can’t immediately address their needs. What if you and your staff could instantly identify a caller, locate the relevant information, route the call to the most appropriate employee, and satisfy every customer, every time? With presence information, chat capabilities, auto attendant and built-in conferencing, unified communications makes it possible to do just that.

Read More

The 3 models for Cloud Computing & Communications

image

Cloud Models

The cloud is not a one size fits all proposition. Companies can choose from several types of ser­vices, including public, private and hybrid clouds.

Read More

Phone Hacking could cost you £1000’s

image

Phone Hacking, or Toll Fraud as it’s also known, is a growing threat to businesses whose phone systems are exposed to access by fraudsters who are estimated to be generating over £1.5 billion worth of calls in the UK alone. The businesses that are hacked will normally be liable for the call charges. 

Read More

Security and Flexibility with Cloud Computing

image

Many customers are confused about what cloud computing is and what benefits they will get from moving to that model.  I have given hereunder 4 key points in simple terms that will explain why this is something that all businesses should at least consider.

Read More

Jan 9

Referrals and Incentives

image

Research from ‘Insideview’ suggests that 90% of CEO’s don’t respond to cold calls or cold emails.

You probably already knew that and are constantly looking for alternatives to telemarketing and email campaigns. I even bought a book ‘Never Cold Call Again’ by Frank J. Rumbauskas Jr which has a fair bit of good stuff but also quite a bit of stating the obvious.

Read More